Custom Jewelry Ordering
When stock options just won’t cut it.
What It Is
When you're looking for something and you're not seeing it in our selection.
This can be as simple as needing a piece in a different size, wanting it in a different color of gold, or set with different gemstones. It can also be working closely with our custom order manager to turn an original idea into a one-of-a-kind piece to be created by one of our talented manufacturers. The sky is the limit! There is no extra charge for placing custom orders, just the cost of whatever it is you’re wanting, so don’t be shy.
How It Works
Come in and speak with our staff about what you're wanting, or contact our custom order manager.
Our custom order manager, Devin, can be reached via email at industrialcustomorders@gmail.com. Devin is also a real human being with feelings, so be sure to draft your emails with that in mind, thank you!
- Please note that Devin is in the studio Wednesday through Saturday and order emails are not answered outside of those hours.
When emailing, please try to include as many details as you can, so we are able to assist you as efficiently as possible. These details may include:
- Material
- Your measurements - this is generally 2 measurements: the thickness (gauge) and length or diameter
- Gemstones - the majority of our manufacturers offer wide ranges of high quality synthetic stones like cubic zirconias and lab created opals in many colors, as well as at least a few genuine stone options
- Where the jewelry will be worn - this can help us determine if there need to be any considerations to the style of jewelry or how any decorative elements are oriented
- Feel free to include any photo references you may have - this can be screenshots or links from websites or social media, photos found online, or even doodles/mockups
What to Expect
You're ready to place your order, what now?
- A deposit is required for us to place your order - this is not an extra fee, and will be deducted from your total when the jewelry comes in. This is usually 50% of the estimated cost, but this number will be clearly communicated to you before we take any payment. Order deposits are not taxed.
- There will be a wait - you will be given an estimated turnaround time once it's determined which manufacturer we'll be ordering from, but this wait can range from 2 weeks up to 6 months. Please keep in mind that the majority of the jewelry we carry is hand-made to order, which ensures the highest attention to detail, but does mean it can take a bit longer. We know this is the hardest part, and we always appreciate your patience! And don't worry, we'll contact you the moment your new jewlery arrives, so no need for weekly check-ins (rest assured we will not forget about you, we promise)
